We don’t guarantee that we will receive your returned item.This week on What’s New at Charlie’s features a sixteen-year-old Orphan Barrel cask strength straight bourbon whiskey.įrom the Cascade Hollow Distillery in Tullahoma, Tennessee comes the latest version of Orphan Barrel Whiskey known as Copper Tongue. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, please email or call us. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) If you haven’t received a refund yet, first contact your credit card company, as it may take some time before your refund is officially posted. Late or missing refunds (Cancelled/undeliverable orders)
To sum it up- in the interest of chain-of-custody, provenance, etc.- Once you order an item & pay for it, it becomes your property. We will hold them for a period of up to 12 months for no charge & re-ship at your instruction & expense. Since title of alcoholic beverages passes to you, the buyer, at the time of sale, undeliverable orders remain your property. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Tobacco products & other products that contain nicotine or vapes cannot be returned. Several types of goods are exempt from being returned. No returns will be accepted due to weather related damage If you select ground shipping and do not request "hold for weather," we will not be responsible for temperature related damage i.e. The wine is actually tainted with TCA- Not all wine faults are due to TCA.The bottle has at least half of the original volume of wine left.The wine is returned within 30 days, & purchased in-store/curbside or delivery, and not shipped.If a wine is " corked," meaning tainted with TCA, we will accept a return if these conditions are all met It must also be in the original packaging To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not accept returns for alcoholic beverages & tobacco products.įor Non Alcoholic and non tobacco/nicotine/vape products.
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